For the last several months, I've been using the employer-issued (Sprint) HTC Touch Pro 2 "smartphone". Mostly, I've enjoyed it. Oh sure, the HTC "Touch Flo 3d" touchscreen software is a bit quirky, and it's a Windows phone, which means it has had its share of random system crashes; and sometimes the phone has slipped into "Airplane" mode (no active phone/data connections) all by itself, leaving me to miss several hours of phone calls without knowing it -- but the screen is large, the phone is durable (it has endured a few drops here and there), it has a nice slide-out keyboard, and it has performed various business functions without much incident.
Until yesterday.
Yesterday, the phone, while sitting on my desk, suddenly crapped itself. I got a series of "We're sorry" notifications from Windows as several executables stopped working -- cprog.exe, services.exe, device.exe, opera9.exe all stopped working in succession. Then, ActiveSync stopped working (last sync at 10:03 a.m. yesterday; none since). Then the phone became incredibly sluggish, often taking over a minute (and sometimes several minutes) to respond to the pressing of physical and virtual buttons. Then, I could no longer initiate phone calls -- I could only receive them.
I tried a succession of potential fixes -- I powered down; I tried a soft reset; I tried removing the battery. I left it off for several hours, then powered it back on, only to be told that the phone had tried and failed to complete the "Hands Free Activation" -- this on a phone I'd activated with Sprint several months ago.
So, a replacement phone is on the way. Sprint's policy is to reissue a new phone of the same make and model. I probably could have traded up to the newest, latest, greatest phone, but I just wasn't in the mood to push the poor customer service guy, who was otherwise quite helpful and friendly to boot..
So, here's hoping this one doesn't melt down!
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